Refunds and cancellation

A subscription renews automatically at the end of each month or year, at the price shown when you subscribed, until you cancel. The renewal price is shown before you pay, and Razorpay emails a receipt for every payment.

Cancel any time from Account, in the app, or by writing to support (at) atomi.works. Nothing more is charged after you cancel. Your plan stays on until the end of the month or year you have already paid for, then the account moves to Free.

Nothing is deleted when a plan ends. If you have more live productions than Free runs, the one you worked on most recently stays live and the others are paused: you can open and read them, not edit them, and choose which one is live at any time. Subscribe again and they are all live again.

A free period from an offer ends on the date shown in your account and the account returns to Free. It never turns into a paid subscription on its own: you are charged only after you choose a plan and pay.

A launch price, offer discount or discount code applies only to the payments stated at checkout, once per account. A payment made at a discount is refunded only in the cases below, and never for more than was paid.

We refund in full:

• a payment taken twice, or after you had cancelled;
• a payment for a plan you could not use because of a fault on our side that we could not fix.

When you move up to a bigger plan, the days left on the plan it replaces are refunded automatically, worked out to the day.

Apart from these, payments are not refunded, including a first payment: a month or year already started is not refunded in whole or in part, and cancelling stops the next payment. Where the law gives you a further right to a refund, that right applies.

Write to support (at) atomi.works from the email on your account, with the date and amount of the payment. We answer within 2 working days. An approved refund goes back to the card, UPI account or bank you paid from, usually within 5 to 7 working days of approval; your bank may take longer to show it.

If a renewal fails, Razorpay tries again over the following days and your plan stays on meanwhile. If it still has not gone through 3 days after the period ends, the account moves to Free until a payment succeeds.